Training

Posts category: training

News

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

ServiceNow’s London release introduces AI, other new features


On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI f ...

Service Portal: Asking Questions


If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This Se ...

Service Portal: Knowledge Base


ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal. Your organization will be able to showcase relevant document ...

Service Portal: How to Submit an Incident


Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your ...

Service Portal: Viewing Request Statuses


Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how:

Service Portal: How to Submit a Request


ServiceNow’s Service Portal makes submitting requests simple. Follow along with us as we walk through the basic process of opening a request in ...

Asking Questions in ServiceNow


If you have a question about something that your Knowledge Base doesn’t answer, then ask a question in ServiceNow for others to answer!  

Using Dashboards and Overview pages in ServiceNow


Dashboards, Homepages and Overview pages are fully-interactive and highly useful modules in ServiceNow. Learn how to leverage the power of these pages ...

Creating Custom Queries


When using ServiceNow, do you want to customize the content in your list view? Follow along with the video and we’ll show you how to create a cu ...

TrainingPath: Field Types and Usage


Whether you’re submitting requests or fulfilling them, ServiceNow has consistent field types that you’ll use across the platform. This con ...

TrainingPath: Using the Knowledge Base


ServiceNow’s Knowledge Base is incredibly versatile and can help your teams resolve issues without opening a ticket. Find out more by watching o ...

TrainingPath: Submitting Incidents


Submitting Incident tickets inside of ServiceNow might be difficult to understand for a newcomer to the system. Watch our video to get you started on ...

TrainingPath: Fields Types and Usage


If you’re new to ServiceNow or just need a quick refresher on the various types of fields in the system, let our walkthrough help you out:

TrainingPath: How to Submit a Request


This week, we’ll walk you through submitting a Request inside of ServiceNow:

TrainingPath: List View Customizations


Did you know you could modify a list view to show only the information you needed to see? Let us walk you through the process; click on the video to s ...

TrainingPath: Navigator Use


In our inaugural ServiceNow training video, Pathways will walk you through the basics of using the Application Navigator.

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