News

Posts category: news

News

Inside Reizen: Our 2019 Hackathon winning custom application


This year at Knowledge19, Pathways’ own ‘Team Scrantonicity’ took home first place at the annual Creatorcon Hackathon with their custom-built applicat ...

Creating custom solutions to everyday business problems with ServiceNow


At Pathways, we’re constantly striving to improve and to make each project better and more efficient than the last. Over the last year, we’ ...

We Care: Our proceeds to United Neighborhood Centers of Northeastern Pennsylvania


As part of our company wide We Care community outreach program, our team at Pathways has just wrapped up another successful drop-off of donations to t ...

Sharing internal knowledge with ServiceNow custom application capabilities


Say you come across some helpful information you want to share with your team. You’d attach the link within an email, send it out with anticipation fo ...

After winning this year’s Hackathon, what’s next for Team Scrantonicity?


Knowledge19 may be over, but we’re still flying on cloud nine from our Hackathon victory — even ServiceNow has some great writing about th ...

Pathways’ Team Scrantonicity lands top spot in ServiceNow’s Hackathon


For the second year in a row, Team Scrantonicity was one of the top three entrants and presented their Hackathon entry (named Reizen) to all Knowledge ...

Team Pathways attends Knowledge19 Global Partner Ecosystem Summit


Team Pathways is participating in today’s Global Partner Ecosystem Summit at Knowledge19, feeling inspired and excited to engage with our fellow Servi ...

Getting the most out of Knowledge19


Team Pathways has had the privilege of attending ServiceNow’s annual Knowledge Conference the past seven years. Last year at Knowledge18, we had the o ...

Upgraded NYC Financial Client from Jakarta to London ServiceNow Release


Pathways has successfully completed a complex domain-separated ServiceNow upgrade going from Jakarta to London. After putting a methodical process in ...

ServiceNow upgrades down to a science: How the Pathways methodology works


As a ServiceNow Services partner since 2012, our team has had our fair share of experience when it comes to performing version upgrades for both ourse ...

Improved in Madrid: Project Portfolio Management


Within the recent London and Madrid releases from ServiceNow, Project Portfolio Management has seen some remarkable upgrades that some users may have ...

Improved in Madrid: New Agent Workspace


New Agent Workspace is re-introduced with new and updated features in the Madrid release that improve upon workspaces even more for fast and proactive ...

New in Madrid: ServiceNow Mobile Studio


In the transition from London into Madrid, there are a lot of new changes coming for developers. One of the new features coming with Madrid is the Ser ...

We Care: Our proceeds to United Neighborhood Centers of Northeastern Pennsylvania


As part of our We Care initiative, the Pathways team is excited to move forward and begin donation efforts towards the United Neighborhood Centers of ...

The Delta exam deadline is approaching, are you re-certified?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

We Care: Our proceeds to Friends of the Poor, Scranton


As our We Care community outreach program continues, our team at Pathways has wrapped up yet another successful month of donations for our friends at ...

New in Madrid: Antivirus Scanning


New to ServiceNow’s Madrid release, Antivirus Scanning will scan all file attachments stored in your Attachment table to prevent users from down ...

Automation: Everywhere, for everyone


30 years ago, if you needed to purchase an item from the store, you’d be face-to-face with an entire process: You get into your car, drive to th ...

Pathways becomes a ServiceNow Authorized Training Partner


The team at Pathways is proud to announce its acceptance into ServiceNow’s Authorized Training Program and Matt Swarts of the Pathways’ team has been ...

Social Media and Gen Z — Women to Watch: Tech Watch with Mary Manzo


For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo touches base on the fact that social media usage has had a wide impact on Gene ...

The change with Automated Testing Framework developers will be happy to see in Madrid


If you are a ServiceNow developer, then you may be familiar with the process behind testing your instance’s functionality following any changes ...

The benefits of Artificial Intelligence – right under our noses


Artificial Intelligence is being utilized in our daily routine and is always behind the scenes, so we won’t see it. When using popular streaming servi ...

International Women’s Day — Women 2 Watch: Tech Watch


In light of International Women’s Day on March 8, Mary Manzo dedicates this week’s Tech Watch to the powerful women of technology in the past, using t ...

ServiceNow announces new Madrid release


After a successful launch of the London upgrade back in September, ServiceNow is ready for another innovative step forward with the new Madrid release ...

Why a career in IT could be your best choice


Today’s digital age is transforming the world at a rapid pace. In fact, CompTIA reported that the United States is the largest tech market in the worl ...

We Care: Friends of the Poor Update


As part of our We Care initiative, our team completed our first round of drop-offs to Friends of the Poor. Friends of the Poor is a local, non-profit ...

My Experience in the tech world — Women to Watch: Tech Watch


On this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo shares her story about her difficult path to success in hopes to be an ...

A career in technology without the ‘tech’ – Mary Manzo explains


This week, on Women to Watch with Sue Rocco, Mary Manzo shares some of her own personal experiences in establishing her career to emphasize that a car ...

We Care: Our proceeds to Friends of the Poor


For the months of February and March, our team at Pathways will be making donations to Friends of the Poor – a local, non-profit charitable orga ...

Keep your contractual obligations with Service Level Management in ServiceNow


Does your organization have contractual timelines that need to be followed, but you’re not always sure where you stand? Are you part of an organ ...

We Care: Our contributions to the Children’s Advocacy Center


As part of our company-wide We Care community outreach program, our team has been collecting donations over the past two months to support the efforts ...

Skyrocket your company CSAT rating with ServiceNow


ServiceNow is dedicated to making work, work easier for employees. In any business, customer service is a huge indicator on how your company performs ...

Starting a journey to a world class PMO


Pathways has recently collaborated with a company compliance and auditing firm which resulted in a successful long-term partnership. In the beginning, ...

Run your IT like a business with ServiceNow


If you work in IT, you’re no longer the ‘tech people’ who sit in the back of the office. In today’s advancing digital age, you are now the ...

Knowledge Base: Your one-stop shop for all company information


What do you do when you need to view company holidays or policies? Do you find yourself relying on manual communication, like sending an email to Huma ...

Make work work better for you with ServiceNow


In November 2018, ServiceNow released a 15-minute online survey to ask American workers at companies with 500+ employees to find out what it is about ...

ServiceNow’s Continual Improvement Management can help your company grow


Continual Improvement Management is a new application in ServiceNow’s London release. CIM can be leveraged to manage improvements within your or ...

Efficient budgeting with ServiceNow IT Business Management


Organizations must do more than just operate – they also have to grow and evolve to keep up with an increasingly unpredictable business environment an ...

Keep documents at your fingertips with ServiceNow’s Knowledge Management application


Would you prefer to use a Service Portal that allows customers and employees find quick solutions that boost satisfaction and come at a lower cost tha ...

Tips for setting goals and keeping them aligned in 2019


The year 2019 has arrived! This is the most popular time of the year for people to start setting new goals and resolutions – but once this first month ...

Say goodbye to manual reports with ServiceNow


ServiceNow brings you an easy-to-use and up-to-date platform that can automate all existing reporting features and welcome new benefits to your busine ...

The #1 innovative technology gift for 2018


A few weeks ago, Mary happened to come across a commercial for this new innovative technology from Xbox/Microsoft. The commercial begins with children ...

We Care: Children’s Advocacy Center holiday donation


The month of December is dedicated to spreading holiday cheer and kindness. As a continuation of our We Care community outreach program, our Pathways ...

ServiceNow as an intranet portal: How we use it


Are you utilizing ServiceNow as an intranet portal? Here at Pathways, we’ve been capitalizing on our environment as a one-stop shop for our inte ...

ServiceNow London introduces new Background Script Rollback feature


If you are a ServiceNow administrator, you may have had to execute a background script only to realize you updated the wrong records. In ServiceNow’s ...

Stay organized with a custom-built dashboard


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

The positive impact of technology for individuals with special needs


For this week’s Tech Watch on Women to Watch with Susan Rocco, Mary Manzo talks about the positive impact that unique technologies have on individuals ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

PTO made easy with ServiceNow


Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...

Getting festive with perfect STEM gifts for young girls


On this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo reaches out to parents with suggestions of affordable holiday gifts that could ...

We Care: Our December contributions to the Children’s Advocacy Center


For the months of December and January, the team at Pathways is continuing efforts behind the company-wide community outreach program by supplying nec ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Will new technologies enhance or detract from time management in the classroom?


This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...

We Care: November update


Throughout the month of November, the team at Pathways has been collecting donations of household items and other everyday necessaries to help the wom ...

Take control of your access with Certify from Pathways


Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

Will millennials serve a workplace advantage?


In this week’s Women to Watch Tech Watch with Sue Rocco, Mary Manzo discusses the millennial approach to the workplace and how their influence can hav ...

So you have a lot of remote employees. Here’s how we maintain company culture


With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...

The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

The impact of a beneficial onboarding experience


When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-wor ...

The negative impact of social media on Gen Z girls – Mary Manzo speaks.


For this week’s Tech Watch with Women to Watch Media and Susan Rocco, Mary Manzo continues her series on the impact of social media on the Generation ...

Will millennials have an advantage in the modern workplace?


The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Mary Manzo discusses why and how girls use social media.


On her Tech Watch segment, Mary Manzo continues her series on the technology evolution and social media.  This week’s segment is about the positive im ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

We Care: Pathways announces new community outreach initiative


We Care is Pathways’ new social-minded community outreach initiative. Every month, Pathways will collect donations to support non-profit organizations ...

Less stress = more productivity. Why we value time to unwind.


In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

Can creativity spark the next generation of STEM? Mary Manzo speaks up


Over the past few weeks, Mary Manzo has been discussing the lack of women in the technology industry, why it matters and what we can do to close the g ...

We Care: Introducing Pathways’ community outreach program


Giving back and paying it forward is an important part of our culture at Pathways. We live by our tagline: “We listen. We care. We execute.̶ ...

ServiceNow London feature: The Walk-up Experience


The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

Mary Manzo asks if 21st Century learning can help close technology’s widening gender gap.


As part of her Tech Watch segment on Women to Watch with Susan Rocco, Mary Manzo has dedicated the past few weeks to discussing the lack of women in t ...

Pathways launches new website and logo


Since 2006, Pathways has focused on helping organization align their enterprise services with their business goals. In 2012, we partnered with Service ...

A letter from our COO


On behalf of Mary Manzo: “To my Pathways Team, Friends and Colleagues – Thank you for making this past Saturdays Walk to Defeat ALS, Syracuse, N ...

Mary Manzo continues her discussion on the rising gender gap in technology


In this week’s ‘Tech Watch’ segment for Women to Watch with Sue Rocco , Mary Manzo continues her discussion on why there are fewer women in the techno ...

Digital transformation with Pathways and ServiceNow


A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...

‘NutriNow’, Pathways’ approach to better health in the workplace


When it comes to the overall well-being of an organization, employees play the largest role. At Pathways, we care about our employees’ individua ...

ServiceNow’s London release introduces AI, other new features


On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI f ...

Tech Watch: Mary Manzo discusses the lack of women in tech


The number of women in the field of technology is just a fraction compared to the amount of men. In the mid-1980s, women made up 37% of computer scien ...

Mary Manzo discusses the changing landscape of technology in the education sector


On this week’s Women to Watch, Mary Manzo discusses how the future of education and learning is ever-evolving through the use of technology. Edu ...

Mary Manzo questions technology in the classroom for this week’s Women to Watch


In this week’s TechWatch segment, Mary Manzo discusses technology in the classroom and how it could affect future time management skills for stu ...

Mary Manzo talks AI in this week’s Women to Watch segment


Mary Manzo returns with another Tech Watch segment for the weekly Women to Watch radio show on Talk Radio 1210 WPHT with Susan Rocco. For her latest s ...

Pathways to sponsor Fights4Vets Boxcar Brawl


For the second straight year, Pathways is proud to sponsor the Fights4Vets Boxcar Brawl on Friday, August 31 at the Radisson Lackawanna Station Hotel ...

Pathways Sponsors Steps to Defeat ALS


Pathways is honored to announce its sponsorship for the ALS Association’s “Walk to Defeat ALS,” their biggest fundraiser of the year in Syracuse, NY o ...

Knowledge 18 Recap and our upcoming webinar!


With Knowledge18 wrapped up and our teams back from Las Vegas, we’ve taken some time to reflect on the events last week. With Team Scrantonicity ...

How does Certify by Pathways work its magic?


Since Knowledge18 is winding down, we want to help ease your transition back into office life by showing you a solution that our team developed: Certi ...

Pathways at Knowledge18, Part 2: You can’t miss us; we’re in the finals!


It’s the day after the CreatorCon Hackathon at Knowledge18, and the Pathways team — known as Team Scrantonicity — has officially mad ...

Pathways at Knowledge 18: CreatorCon Hackathon about to start!


  The Pathways team is about to start their CreatorCon Hackathon, from 3 p.m. to midnight local time. The Hackathon is a showcase for developers ...

TrainingPath: Header Use


The Header section in ServiceNow has a multitude of powerful settings. Find out how to utilize these features by watching the video below:

ASME ServiceNow Go-Live


The American Society of Mechanical Engineers recently had their ServiceNow go-live for the Service Portal application. ASME utilized Pathways resource ...

ServiceNow Geneva Release: Are You Ready?


On Dec. 1, 2015, ServiceNow rolled out its newest release: Geneva. If you’re contemplating upgrading to the newest version of ServiceNow, there ...

Pathways Announces Silver Sponsorship at Knowledge15, April 19-24


Pathways Consulting Group, a ServiceNow partner, is pleased to announce they will be a Silver sponsor for the Knowledge15 conference which will take p ...

    Twitter feed