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Stay organized with a custom-built dashboard


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

PTO made easy with ServiceNow


Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...

We Care: Our December contributions to the Children’s Advocacy Center


For the months of December and January, the team at Pathways is continuing efforts behind the company-wide community outreach program by supplying nec ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Will new technologies enhance or detract from time management in the classroom?


This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...

We Care: November update


Throughout the month of November, the team at Pathways has been collecting donations of household items and other everyday necessaries to help the wom ...

Take control of your access with Certify from Pathways


Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

Will millennials serve a workplace advantage?


In this week’s Women to Watch Tech Watch with Sue Rocco, Mary Manzo discusses the millennial approach to the workplace and how their influence can hav ...

So you have a lot of remote employees. Here’s how we maintain company culture


With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...

The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

The impact of a beneficial onboarding experience


When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-wor ...

Will millennials have an advantage in the modern workplace?


The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

We Care: Introducing Pathways’ community outreach program


Giving back and paying it forward is an important part of our culture at Pathways. We live by our tagline: “We listen. We care. We execute.̶ ...

ServiceNow London feature: The Walk-up Experience


The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

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