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Stay organized with a custom-built dashboard


Can your team effectively track their schedules and see their allocations without getting a headache? Are you still tracking time off of a spreadsheet ...

The positive impact of technology for individuals with special needs


For this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo talks about the positive impact that unique technologies have on individuals w ...

Tired of routine tasks? Automate them with Virtual Agent from ServiceNow


Recently, we discussed the features and benefits behind the new Agent Intelligence application within ServiceNow. The London upgrade showed us some pr ...

Boost your customer satisfaction with Agent Intelligence from ServiceNow


With Agent Intelligence from ServiceNow London, machine learning properties will automatically categorize and route reported issues. This application ...

PTO made easy with ServiceNow


Before you pack your bags and take a well-deserved break, it’s important to make sure your PTO requests are approved and set to go. With ServiceNow, t ...

Getting festive with perfect STEM gifts for young girls


On this week’s Tech Watch on Women to Watch with Sue Rocco, Mary Manzo reaches out to parents with suggestions of affordable holiday gifts that could ...

We Care: Our December contributions to the Children’s Advocacy Center


For the months of December and January, the team at Pathways is continuing efforts behind the company-wide community outreach program by supplying nec ...

Automation – how ServiceNow can help save you time and money


When it comes to changes in technology, it’s all about innovation. In order to stay on track with competition, it’s important to stay consistent with ...

ServiceNow’s Delta exam deadline is approaching. Are you ready?


With every new ServiceNow release, all users who have ServiceNow certifications are required to complete a short Delta exam to ensure these users unde ...

Will new technologies enhance or detract from time management in the classroom?


This week on Tech Watch with Susan Rocco, Pathways COO Mary Manzo discusses technology in the classroom and how it could affect future time management ...

We Care: November update


Throughout the month of November, the team at Pathways has been collecting donations of household items and other everyday necessaries to help the wom ...

Take control of your access with Certify from Pathways


Does your organization undergo access certification audits? Does your business struggle to meet the ever-changing regulatory and audit requirements, s ...

Capture your data; don’t drown in it


Servers drowning in data is one of the most common issues IT departments are facing. Many businesses use some form of data capture, typically manual e ...

Automation: Embrace the time savings and reap the benefits


Mary Manzo dedicates this week’s Tech Watch segment to debunk the commonly-held theory that automation will eliminate the need for dozens of job ...

Are your legacy processes keeping up with technology automation or do they need an overhaul?


Business technology has evolved tremendously over the past few decades. For example, the transition to mobile applications for business was barely a t ...

Will millennials serve a workplace advantage?


In this week’s Women to Watch Tech Watch with Sue Rocco, Mary Manzo discusses the millennial approach to the workplace and how their influence can hav ...

So you have a lot of remote employees. Here’s how we maintain company culture


With new, innovative technology taking the modern workplace by storm, this has transformed the usual 9 to 5 routine into opportunities for employees t ...

The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

Constantly on the go? We can help


Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...

The impact of a beneficial onboarding experience


When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-wor ...

The negative impact of social media on Gen Z girls – Mary Manzo speaks.


For this week’s Tech Watch with Women to Watch Media and Susan Rocco, Mary Manzo continues her series on the impact of social media on the Generation ...

Will millennials have an advantage in the modern workplace?


The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Mary Manzo discusses why and how girls use social media.


On her Tech Watch segment, Mary Manzo continues her series on the technology evolution and social media.  This week’s segment is about the positive im ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Social media influence and our youth – Mary Manzo speaks


For this week’s Tech Watch, Mary Manzo discusses the technology evolution and how it is impacting the way the mix of generations communicate at home, ...

We Care: Pathways announces new community outreach initiative


We Care is Pathways’ new social-minded community outreach initiative. Every month, Pathways will collect donations to support non-profit organizations ...

Less stress = more productivity. Why we value time to unwind.


In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

Can creativity spark the next generation of STEM? Mary Manzo speaks up


Over the past few weeks, Mary Manzo has been discussing the lack of women in the technology industry, why it matters and what we can do to close the g ...

We Care: Introducing Pathways’ community outreach program


Giving back and paying it forward is an important part of our culture at Pathways. We live by our tagline: “We listen. We care. We execute.̶ ...

ServiceNow London feature: The Walk-up Experience


The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

Mary Manzo asks if 21st Century learning can help close technology’s widening gender gap.


As part of her Tech Watch segment on Women to Watch with Susan Rocco, Mary Manzo has dedicated the past few weeks to discussing the lack of women in t ...

Pathways launches new website and logo


Since 2006, Pathways has focused on helping organization align their enterprise services with their business goals. In 2012, we partnered with Service ...

A letter from our COO


On behalf of Mary Manzo: “To my Pathways Team, Friends and Colleagues – Thank you for making this past Saturdays Walk to Defeat ALS, Syracuse, N ...

Mary Manzo continues her discussion on the rising gender gap in technology


In this week’s ‘Tech Watch’ segment for Women to Watch with Sue Rocco , Mary Manzo continues her discussion on why there are fewer women in the techno ...

Digital transformation with Pathways and ServiceNow


A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...

‘NutriNow’, Pathways’ approach to better health in the workplace


When it comes to the overall well-being of an organization, employees play the largest role. At Pathways, we care about our employees’ individua ...

Mary Manzo discusses the absence of female tech roles in this week’s Tech Watch segment


The number of women in the field of technology is just a fraction compared to the amount of men. In the mid-1980s, women made up 37% of computer scien ...

Service Management — What is it and why do you need it?


What exactly is service management — and why should you want to implement an efficient service management process for your organization? Service ...

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