Posts by Kaitlyn Giovinazzo

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The key benefits of business process modeling


How would your business perform without an organized plan? Wouldn’t you like to know whether or not your plans align with your goals? If you want to s ...

Constantly on the go? We can help


Today’s work environment revolves around a high-speed, always-on culture. Late night emails and after-hours decision making is becoming more and ...

The impact of a beneficial onboarding experience


When a new employee first enters the workplace, it’s natural for them to feel nervous and a little anxious about their new work environment and co-wor ...

The negative impact of social media on Gen Z girls – Mary Manzo speaks.


For this week’s Tech Watch with Women to Watch Media and Susan Rocco, Mary Manzo continues her series on the impact of social media on the Generation ...

Will millennials have an advantage in the modern workplace?


The world of business is always changing. One of the trends driving this rapid change is the constant innovation behind technology and desire for empl ...

Automation is not a threat to our jobs – it’s making the workplace more efficient.


We’ve been hearing the craze about self-driving cars and their ability to deliver pizza or packages to our homes. However, automation is not that comp ...

Mary Manzo discusses why and how girls use social media.


On her Tech Watch segment, Mary Manzo continues her series on the technology evolution and social media.  This week’s segment is about the positive im ...

Is Artificial Intelligence the future of the workplace?


With the uprising of technology taking our industry by storm, the latest feature that has everybody talking is artificial intelligence. So, what is AI ...

Why ServiceNow? We can show you.


There is nothing that can be more frustrating than an old, legacy ITSM platform. Aside from the frustration that comes with working inside of an outda ...

Social media influence and our youth – Mary Manzo speaks


For this week’s Tech Watch, Mary Manzo discusses the technology evolution and how it is impacting the way the mix of generations communicate at home, ...

We Care: Pathways announces new community outreach initiative


We Care is Pathways’ new social-minded community outreach initiative. Every month, Pathways will collect donations to support non-profit organizations ...

Less stress = more productivity. Why we value time to unwind.


In the IT world, you can be sitting at your desk or on a client call for hours on end. There is always a pressure to stay on your toes and remain on a ...

Certify: The solution to regulatory audits


Is your business struggling to keep up the constant-changing format of audit requirements? Are you trying to create a quick, automated way to track au ...

Boosting IT innovation speed with Pathways and ServiceNow


Do you need a boost? As a business, we know that your team aims to operate as efficiently as possible without spending too much over budget. We also k ...

Identifying issues and creating cases with ServiceNow’s major issue management


Imagine there was an easier way to address issues that impacted multiple clients at a time. Well, with ServiceNow’s London update, say hello to major ...

Can creativity spark the next generation of STEM? Mary Manzo speaks up


Over the past few weeks, Mary Manzo has been discussing the lack of women in the technology industry, why it matters and what we can do to close the g ...

We Care: Introducing Pathways’ community outreach program


Giving back and paying it forward is an important part of our culture at Pathways. We live by our tagline: “We listen. We care. We execute.̶ ...

ServiceNow London feature: The Walk-up Experience


The London release of ServiceNow includes some awesome new features. This week, we’re focusing on the Walk-up Experience, another new feature th ...

Introducing the new Client Portal from Pathways


Imagine being able to submit requests for new development work or seeing the status of your previous requests without having to email your account man ...

Mary Manzo asks if 21st Century learning can help close technology’s widening gender gap.


As part of her Tech Watch segment on Women to Watch with Susan Rocco, Mary Manzo has dedicated the past few weeks to discussing the lack of women in t ...

Pathways launches new website and logo


Since 2006, Pathways has focused on helping organization align their enterprise services with their business goals. In 2012, we partnered with Service ...

A letter from our COO


On behalf of Mary Manzo: “To my Pathways Team, Friends and Colleagues – Thank you for making this past Saturdays Walk to Defeat ALS, Syracuse, N ...

Mary Manzo continues her discussion on the rising gender gap in technology


In this week’s ‘Tech Watch’ segment for Women to Watch with Sue Rocco , Mary Manzo continues her discussion on why there are fewer women in the techno ...

Digital transformation with Pathways and ServiceNow


A common business issue technology leaders face is maintaining low operational costs while driving digital transformation and automation across IT and ...

‘NutriNow’, Pathways’ approach to better health in the workplace


When it comes to the overall well-being of an organization, employees play the largest role. At Pathways, we care about our employees’ individua ...

ServiceNow’s London release introduces AI, other new features


On September 5, ServiceNow officially announced the launch of their London release. The highlight of this release is the inclusion of cloud-based AI f ...

Mary Manzo discusses the absence of female tech roles in this week’s Tech Watch segment


The number of women in the field of technology is just a fraction compared to the amount of men. In the mid-1980s, women made up 37% of computer scien ...

Mary Manzo discusses the changing landscape of technology in the education sector


On this week’s Women to Watch, Mary Manzo discusses how the future of education and learning is ever-evolving through the use of technology. Edu ...

Mary Manzo questions technology in the classroom for this week’s Women to Watch


In this week’s TechWatch segment, Mary Manzo discusses technology in the classroom and how it could affect future time management skills for stu ...

Mary Manzo talks AI in this week’s Women to Watch segment


Mary Manzo returns with another Tech Watch segment for the weekly Women to Watch radio show on Talk Radio 1210 WPHT with Susan Rocco. For her latest s ...

Pathways to sponsor Fights4Vets Boxcar Brawl


For the second straight year, Pathways is proud to sponsor the Fights4Vets Boxcar Brawl on Friday, August 31 at the Radisson Lackawanna Station Hotel ...

Pathways Sponsors Steps to Defeat ALS


Pathways is honored to announce its sponsorship for the ALS Association’s “Walk to Defeat ALS,” their biggest fundraiser of the year in Syracuse, NY o ...

Knowledge 18 Recap and our upcoming webinar!


With Knowledge18 wrapped up and our teams back from Las Vegas, we’ve taken some time to reflect on the events last week. With Team Scrantonicity ...

How does Certify by Pathways work its magic?


Since Knowledge18 is winding down, we want to help ease your transition back into office life by showing you a solution that our team developed: Certi ...

Pathways at Knowledge18, Part 2: You can’t miss us; we’re in the finals!


It’s the day after the CreatorCon Hackathon at Knowledge18, and the Pathways team — known as Team Scrantonicity — has officially mad ...

Pathways at Knowledge 18: CreatorCon Hackathon about to start!


  The Pathways team is about to start their CreatorCon Hackathon, from 3 p.m. to midnight local time. The Hackathon is a showcase for developers ...

Service Portal: Asking Questions


If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This Se ...

Service Portal: Knowledge Base


ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal. Your organization will be able to showcase relevant document ...

Service Portal: Overview


If you or your team has used the ServiceNow Service Portal only to open Requests or Incidents, then you’re missing out! Follow our Service Porta ...

Service Portal: How to Submit an Incident


Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your ...

Service Portal: Viewing Request Statuses


Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how:

Service Portal: How to Submit a Request


ServiceNow’s Service Portal makes submitting requests simple. Follow along with us as we walk through the basic process of opening a request in ...

Asking Questions in ServiceNow


If you have a question about something that your Knowledge Base doesn’t answer, then ask a question in ServiceNow for others to answer!  

Creating Reports in ServiceNow


Reports are some of the most powerful items you can create in ServiceNow. Leveraging reports for your most critical information — and having the ...

Using Dashboards and Overview pages in ServiceNow


Dashboards, Homepages and Overview pages are fully-interactive and highly useful modules in ServiceNow. Learn how to leverage the power of these pages ...

Creating Custom Queries


When using ServiceNow, do you want to customize the content in your list view? Follow along with the video and we’ll show you how to create a cu ...

TrainingPath: Field Types and Usage


Whether you’re submitting requests or fulfilling them, ServiceNow has consistent field types that you’ll use across the platform. This con ...

TrainingPath: Using the Knowledge Base


ServiceNow’s Knowledge Base is incredibly versatile and can help your teams resolve issues without opening a ticket. Find out more by watching o ...

TrainingPath: Submitting Incidents


Submitting Incident tickets inside of ServiceNow might be difficult to understand for a newcomer to the system. Watch our video to get you started on ...

TrainingPath: Fields Types and Usage


If you’re new to ServiceNow or just need a quick refresher on the various types of fields in the system, let our walkthrough help you out:

TrainingPath: How to Submit a Request


This week, we’ll walk you through submitting a Request inside of ServiceNow:

TrainingPath: Header Use


The Header section in ServiceNow has a multitude of powerful settings. Find out how to utilize these features by watching the video below:

TrainingPath: List View Customizations


Did you know you could modify a list view to show only the information you needed to see? Let us walk you through the process; click on the video to s ...

TrainingPath: Navigator Use


In our inaugural ServiceNow training video, Pathways will walk you through the basics of using the Application Navigator.

ASME ServiceNow Go-Live


The American Society of Mechanical Engineers recently had their ServiceNow go-live for the Service Portal application. ASME utilized Pathways resource ...

ServiceNow Geneva Release: Are You Ready?


On Dec. 1, 2015, ServiceNow rolled out its newest release: Geneva. If you’re contemplating upgrading to the newest version of ServiceNow, there ...

Service Management — What is it and why do you need it?


What exactly is service management — and why should you want to implement an efficient service management process for your organization? Service ...

Pathways Announces Silver Sponsorship at Knowledge15, April 19-24


Pathways Consulting Group, a ServiceNow partner, is pleased to announce they will be a Silver sponsor for the Knowledge15 conference which will take p ...

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